Frequently asked questions.

No. We're a nature ecolodge with private stays, experiences and spaces for connection. We don't operate like an urban hotel with round-the-clock service.

At Km 4 on the Vereda La Gramínea – Altagracia road, Pereira, Colombia, about 35 minutes from the city.

No. Any vehicle can make it driving carefully. Access includes about 4 km of unpaved rural road; we recommend arriving in daylight and following our official directions rather than relying only on Waze or Google Maps.

Yes. We have parking for up to 4 cars.

Yes. We have free Starlink Wi-Fi.

There's signal in the social areas.

Yes. We operate under Colombia's National Tourism Registry (RNT No. 284124) and carry liability insurance covering guests and third parties, as required by Law 2068 of 2020.

Your booking is confirmed once we receive the deposit or agreed payment through our official channels. Any balance is paid before arrival or at check-in.

Yes, by requesting it at least 7 calendar days in advance. Each booking allows one modification, subject to availability. If the new date has a higher rate, you pay the difference.

The deposit secures your cabin and, under normal conditions, is non-refundable. If you cancel at least 7 days in advance, we can offer rescheduling subject to availability.

Yes. Unless another term is stated, they're valid for 6 months from issue. Weekday vouchers apply only on weekdays; using them on weekends or in high season involves paying the difference.

Check-in from 3:00 p.m. and check-out by 11:00 a.m. If bookings allow, we may offer late check-out.

Recommended latest arrival is 7:00 p.m. After that, entry may be restricted for safety, road conditions and logistics. If you'll arrive late, let us know in advance.

Yes. Each stay includes one fill and heating. A new fill or heating carries an additional cost.

Yes. The cabins have equipped kitchens. We only ask that you dispose of waste properly and avoid dishes that produce excessive smoke or grease.

The breakfast kit is available depending on rate or booking and is left in the cabin.

Yes, only with prior authorization. Tell us before booking which pet you're bringing. It must remain supervised and can't get into the tub, beds or linens.

We welcome children from age 12, under the responsibility and permanent supervision of their accompanying adults. We're a natural environment with trails, water and slopes — not a children's facility.

Only with prior authorization. Day visits, photo sessions and celebrations are approved and quoted in advance.

Yes. There are only two private ecohabs on the property, so other guests may be present, though each stay keeps its privacy.

There's staff during certain hours of the day and a radio for immediate assistance within the property.

Yes, from 9:00 p.m. to 8:00 a.m. Music stays at a moderate volume: this is a place of rest, wildlife and neighbours.

Yes, in authorized areas and accompanied by our team. It depends on the weather and the day's safety conditions.

Rain, mist and the sounds of the forest are part of the experience and aren't grounds for cancellation. Bring a rain jacket, closed shoes and repellent; if the weather demands it, we reschedule outdoor activities.

Yes, with prior authorization. Candles, fireworks, confetti, glitter and anything that damages surfaces or leaves hard-to-clean residue aren't allowed. Tell us your plan and we'll help make it happen.

Yes. We host intimate events, retreats, workshops, proposals and brand experiences by prior reservation.